How can we help?

Download Lonely Luggage Delivery, tap Request access and enter your name, email, the city you work out of and your airline or driver ID. The Lonely Luggage team checks every request. You get an email once you are approved, then you can sign in.

Requests are usually reviewed within one business day. If it has been longer, email us from the address you signed up with.

1. On the sign-in screen, tap Forgot password?
2. Enter your email and tap Send code.
3. Enter the 6-digit code from the email (it expires after 10 minutes), then choose a new password.

Check your spam folder if the code does not arrive.

Your access may have been removed by the Lonely Luggage team. Email us and we will look into it.

When you sign in, the app lists trucks picking up in your city, with the next one first. Choose the truck you are loading and tap Confirm. You can change it any time from Change truck on Home or from your Account screen.

You can only update bag counts for trucks picking up in your city, and only until the driver confirms the load at pickup. After that the counts are final. Trucks from other cities can be tracked but are updated by their own crews.

Tap Request truck, choose the pickup, any stops and the destination, the date and time and the estimated bags for each drop-off, then send. The Lonely Luggage team confirms the truck and assigns a driver; you can follow the status in Trucks, Requested.

The app shares your location only while you are on a run, starting when you log Leave at the pickup. Set location access to Always (iPhone: Settings, Lonely Luggage, Location; Android: Settings, Apps, Lonely Luggage, Permissions, Location, Allow all the time) so tracking continues with your screen locked.

With poor signal, steps and photos are saved on your phone and sent automatically when signal returns. Keep the app installed and signed in until they show as sent.

Allow notifications for Lonely Luggage in your phone settings and make sure you are signed in. Notifications tell you when a truck is assigned, when a pickup time changes and when there are new team messages.