Lonely Luggage DeliveryPrivacy policy
Last updated October 29, 2026. How the Lonely Luggage Delivery app collects, uses and protects your information.
This policy applies to the Lonely Luggage Delivery mobile app and its related services (the “Service”), operated by Lonely Luggage Delivery Inc. (“Lonely Luggage”, “we”, “us”). The Service is a private work app for airline staff and truck drivers approved by Lonely Luggage. It is not offered to the general public.
Information we collect
| Information | Details | Why we use it |
|---|---|---|
| Account information | Name, email address, the city you work out of, your role (airline staff or driver) and, if you provide it, your airline or driver ID. Your password is stored securely by our authentication provider and is never visible to us. | To create and secure your account and let the Lonely Luggage team approve it |
| Location (drivers only) | Precise location from your phone, including when the app is in the background or your screen is locked, only while you are on an active run, from departure at the pickup until the run is completed or cancelled. | To show the truck’s live position and estimated arrival times to the team |
| Photos | Photos of truck security seals that drivers take in the app, with the time they were taken. | Proof that seals were intact at each departure and arrival |
| Messages | Messages you send in the team chat, and whether you are currently online in the app. | Team communication |
| Work activity | Truck requests, bag counts and changes to them, run steps and their times, and the truck you confirm you are loading. | To run and record baggage deliveries |
| Device information | A notification token, device type and operating system version, and technical logs. | To send notifications, keep the Service secure and fix problems |
We do not collect phone numbers, contacts, profile photos, payment information or your location when you are not on an active run. The app does not show advertising and does not track you across other apps or websites.
How we share information
- With your team: approved users can see your name, role and city, your chat messages and online status, truck details including bag counts, times and seal photos, and, for drivers, the truck’s location during active runs.
- With service providers who run the Service for us under contract: Supabase (database, sign-in and file storage), Vercel (web hosting), Google Maps Platform (maps, place search and driving times), Google Firebase Cloud Messaging (push notifications) and Brevo (email). They may only use the information to provide their services to us.
- For legal reasons: if required by law, or to protect the safety, rights or property of our users, Lonely Luggage or others.
We do not sell or rent your personal information.
How long we keep information
- Account information is kept while your account is active and deleted when you delete your account (see Delete account).
- Delivery records (trucks, times, bag counts and seal photos) are business records and are kept as long as needed for operational, contractual and legal purposes. When an account is deleted, its name on these records is replaced with “Deleted user”.
- Location points are kept as long as needed to record and review runs.
- Backups are overwritten on a regular schedule.
Security
Information is encrypted in transit. Access is limited to approved users and checked on our servers for every request, seal photos are stored privately, and administrative actions are logged. No method of storage or transmission is completely secure, but we work to protect your information.
Your choices
- Location, camera and notifications can be turned on or off in your phone settings. Turning off location or camera limits driver features.
- Access and correction: email us to request a copy of your information or to correct it.
- Deletion: delete your account in the app at any time (Account settings, Delete account).
Children
The Service is for working adults and is not intended for anyone under 18. We do not knowingly collect information from children.
Where we operate
The Service is offered in the United States. Information may be processed in the United States and other countries where our service providers operate.
Changes to this policy
We may update this policy. We will change the date at the top and, for significant changes, let you know in the app.
Contact us
Questions or requests: tony@lonelyluggage.com